How can I place an order?

You can order:

  • Online
  • By telephone on 01628 369173, our opening times are 09:00 - 17:00

I have not had confirmation of my order.

All orders are confirmed by email with your order reference number within one hour from the time of placing and order If you have any questions about your order, please call us on 01628 369173 to speak to our Customer Service team who will be happy to assist you.

Can I make changes to my order?

Please note, all orders will get dispatched within 24 hours. You can make changes to part or all of your order by calling 01628 369173 within 12 hours of placing your order, prior to dispatch of the goods.

Any additional goods will have to be ordered by placing a new order.

Can I cancel my order?

You can cancel your order within 12 hours of placing the order. You do not need to provide any reason for the cancellation.

To cancel your order, please call us on 01628 369173 and quote your order reference number from your confirmation email, full name and address and the date you placed the order.

What if my product is delivered damaged?

If your goods arrive damaged, we will exchange them for you. Please contact us within three days of receipt of the goods.

Alternatively, if you do not wish to receive replacement and would like to receive a refund, please contact us by calling the Customer Service team on 01628 369173.

Once we receive your return, we will refund your money using the same means of payment as you used in your original transaction.

Can I exchange the item?

Yes, you can exchange the item by returning the purchased item to us within the 14 days of the receipt of the goods in a good condition.

Can I send an order to more than one address?

Unfortunately, we are not able to split orders and send them to multiple addresses. To send items to more than one address you will need to place separate orders.

How do I make a donation to Kidney Research UK?

There is an option to add a donation to your order at the checkout. Thank you for your generosity.

Can Gift Aid be claimed on my order?

We are unable to claim Gift Aid on the value of the goods you purchase from us.

We can however, if you are a UK taxpayer, with your permission, claim Gift Aid on any donation you make to us. Simply tick the Gift Aid box when you donate to us.

Do you offer discounts for bulk orders?

Unfortunately, we are not able to offer a discount on the bulk order of products.

What is your returns process?

To discuss our returns process please contact us by calling the Customer Service team on 01628 369173.